Parts Orders and Factory Hours
Just a reminder our UPS pick-up is approximately 3:00 pm (CST). Our goal is to send out shop orders the day we receive them. So please keep in mind that in addition to gathering the parts, and sometimes cutting a fabric panel, we must prepare the proper paperwork and invoice to be included in the shipment. To assure our ability to help you, please call no later than 1:00 pm (CST) to place your order.
Have you called our factory on a Friday only to find an answering machine instead of a friendly greeting from Cassie? Last year as gas prices were rising, our employees suggested we try 4 10-hour workdays, Monday thru Thursday. It has worked out so well that we’ve kept those hours and although some of us still put in extra hours on Friday, we are usually only here until noon (unless we’re headed to a balloon event!). We continue to check our e-mail daily, so if you’ve missed us on the phone on a Friday, you can always send an email message.